![]() Each participant in a chat session, other than the one who submitted the last chat, has their CNS session flag set for this particular session ID.Īlong with the update flag for a particular chat session and user ID, the actual chat text is also cached in the CNS. As the final step, the MCR tells the Chat Notification Servlet (CNS) that the chat text is received and performs the required update. The Master Chat Record (MCR) receives chat text to process. In addition, the CNS plugin is installed on the AR System server as an AR filter plugin. In version 9.1.00 and earlier, the CNS is packaged as a WAR file, but in version 9.1.01 and later, it is included as part of the ESChat WAR file. The CNS is installed on the Mid Tier server. The Chat Notification Servlet (CNS) is a Java servlet that caches update notifications and processes update checks. ESChat contains a comprehensive configuration properties file that enables you to customize the application for your environment. ESChat is packaged as a WAR file and deployed via a Java server, such as Apache Tomcat. The ESChat servlet is a Java servlet installed on the Mid Tier server that handles all chat application processing. AR System workflow integrations to BMC Remedy ITSM, including BMC Knowledge Management.The MCR updates the Chat Notification Servlet (CNS) for all session participants to indicate that an update is pending for those individual sessions where the pending flag is set. It appends the chat text to the chat log and provides any translation that is required. When chat text is submitted to the MCR, the MCR formats the chat text with required tags. The MCR is responsible for all actions on the chat text after chat text has been submitted. Each chat session contains one MCR with a unique session identifier. Master Chat Record (MCR) - This form is central to the Virtual Chat applications.All chat requests are input into this form.On the AR System server, the Virtual Chat application includes the following components: On the Mid Tier, the Virtual Chat application communicates to support agents and to the Virtual Chat application that is on the AR System server. The Virtual Chat application is installed on both the Mid Tier and the AR System server. Any supported BMC Remedy AR System server can be used to host the application. It is packaged as a definition (DEF) file and imported to the BMC Remedy AR System server by using BMC Remedy Developer Studio. If a new incident is submitted after a chat session, the entire chat history is included in the incident detail for the help desk analyst to review.īMC Virtual Chat is designed and built on the BMC Remedy AR System foundation. If an integration point is configured for BMC Remedy IT Service Management (ITSM), the self-service user can also submit an incident to the help desk. The following diagram illustrates the architecture for version 9.1.01 and later: Learn more about Hach's flow solutions at HachFlow.The following diagram illustrates the architecture for version 9.1.00. ![]() Our commitment to creating cutting-edge, reliable flow monitoring products and technologies, along with a powerful network of unrivaled sales and support professionals, is what pushes Hach's Sigma product line above and beyond the industry standards. And through our Data Delivery Service, unedited sewer flow data can be presented directly to you via a web browser without the need for meter purchase or maintenance. Getting accurate, timely data is now an option with remote communication options and web-enabled flow meters. To help find the sampler for you, please use the Sigma Sampler GuideĪs for our flow products, we have come a long way from our tried and true "blind" Sigma 900 series meters. ![]() The sampler portfolio includes the SD900 controller, and the advanced 900MAX, all found on refrigerated, and all-weather refrigerated bases are available and come with a variety of bottle configurations. With meters and samplers designed for the simplest conditions to the most challenging circumstances, you are guaranteed to find a solution for every flow and sampling situation. With a strong focus on customer service, Hach Sigma brings you products and services that consistently deliver accurate data with low hassle, saving you both time and expense. No matter the challenge, we present you with the most convenient, comprehensive water and wastewater monitoring solutions the market has to offer. Hach's legacy brand American Sigma has been providing innovative and award-winning open channel flow measurement, sampling, and data management software products for decades. Convenient, Comprehensive Flow and Sampling Solutions
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